Refund policy

We want you to be satisfied with your purchase. This policy outlines your rights and our obligations in accordance with Australian Consumer Law.

Change of Mind

We do not offer refunds or returns for change of mind, incorrect selection, or if you simply decide you no longer want the item.

Please choose carefully before purchasing.

Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if a product:

  • Is faulty or defective

  • Is significantly different from the description

  • Is not fit for its intended purpose

  • Is unsafe

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order with:

  • Your order number

  • A clear description of the issue

  • Photos or video showing the fault

Once reviewed, we will offer either:

  • A replacement, or

  • A full refund

as required under Australian Consumer Law.

Return Process

Please do not send items back without contacting us first.

As we work with multiple fulfillment partners, return addresses vary depending on the product and situation. Any items sent back without prior approval may not be accepted.

In many cases involving faulty or damaged items, we may not require the item to be returned before issuing a replacement or refund.

Return Shipping Costs

If a return is required:

  • For faulty or incorrect items, we will cover reasonable return shipping costs.

  • We do not cover shipping costs for change-of-mind returns (where applicable).

Refund Processing Time

Approved refunds will be processed back to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Contact Us

For all return and refund enquiries, please contact:

info@ceabae.com

Please include your order number in all correspondence.